Privacy Policy

Introduction

Equinox Advisory is committed to protecting the privacy and security of personal information we collect from clients and website visitors. This Privacy Policy explains how we collect, use, protect, and share information in accordance with Taiwan's Personal Information Protection Act and international best practices.

By using our services or website, you acknowledge that you have read and understood this Privacy Policy. If you have questions about how we handle your information, please contact us at [email protected].

Information We Collect

Personal Information

We collect personal information you provide directly when you:

• Submit inquiries through our contact form
• Request consultation or engage our services
• Subscribe to communications
• Communicate with us via email or phone

This information may include: name, email address, phone number, company name, investment interests, and other details relevant to providing our consulting services.

Automatically Collected Information

When you visit our website, we automatically collect certain technical information including: IP address, browser type, operating system, referring URLs, pages viewed, and time spent on pages. This information helps us improve website functionality and user experience.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance website functionality and analyze usage patterns. For detailed information about our cookie practices, please review our Cookie Policy.

How We Use Your Information

We use collected information for the following purposes:

• Providing investment consulting services and responding to inquiries
• Communicating about services, consultations, and engagement details
• Processing service requests and maintaining client relationships
• Improving our services and website functionality
• Complying with legal and regulatory requirements
• Preventing fraud and maintaining security
• Analyzing website usage and user behavior (with consent)
• Sending marketing communications (with prior consent)

Legal Basis for Processing

We process personal information based on: consent for specific purposes, contractual necessity for service delivery, legitimate business interests in improving our services, and compliance with legal obligations under Taiwan law.

Data Sharing and Disclosure

We maintain strict confidentiality and do not sell personal information. We may share information only in limited circumstances:

Service Providers

We may engage trusted third-party service providers to support our operations, such as: website hosting providers, email communication platforms, payment processors, and analytics services. These providers are contractually obligated to protect your information and use it only for specified purposes.

Legal Requirements

We may disclose information when required by law, legal process, governmental request, or to protect our rights, property, or safety, or that of our clients and the public.

Business Transfers

In the event of merger, acquisition, or business transfer, personal information may be transferred to successor entities with continued protection under this Privacy Policy.

Data Protection Measures

We implement appropriate technical and organizational measures to protect personal information:

• Secure server infrastructure with encryption protocols
• Access controls limiting information access to authorized personnel
• Regular security assessments and updates
• Employee training on data protection practices
• Secure data transmission using SSL/TLS encryption
• Regular backup procedures and disaster recovery planning

While we take reasonable steps to protect information, no electronic transmission or storage is completely secure. We cannot guarantee absolute security but maintain industry-standard protective measures.

Data Retention

We retain personal information for as long as necessary to fulfill purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements. Specific retention periods include:

• Client engagement records: 7 years following engagement completion
• Inquiry and communication records: 3 years from last contact
• Marketing consent records: Until consent is withdrawn
• Website analytics data: 26 months from collection

After retention periods expire, we securely delete or anonymize personal information unless continued retention is legally required.

Your Rights

Under Taiwan's Personal Information Protection Act, you have the following rights regarding your personal information:

Right to Access

You may request access to personal information we hold about you and receive a copy of that information.

Right to Rectification

You may request correction of inaccurate or incomplete personal information.

Right to Erasure

You may request deletion of personal information when it is no longer necessary for processing purposes or when consent is withdrawn.

Right to Restriction

You may request limitation of processing under certain circumstances, such as when accuracy is contested.

Right to Object

You may object to processing based on legitimate interests, including marketing communications.

Right to Withdraw Consent

Where processing is based on consent, you may withdraw that consent at any time.

To exercise these rights, contact us at [email protected]. We will respond within 30 days of receiving your request.

International Data Transfers

Personal information may be processed and stored in Taiwan and potentially other jurisdictions where our service providers operate. We ensure appropriate safeguards are in place when transferring information internationally, including contractual protections and adherence to recognized data protection frameworks.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors. If we become aware that we have collected information from someone under 18, we will promptly delete that information.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Material changes will be communicated through prominent website notices or direct communication to clients. The "Last Updated" date at the top of this policy indicates when the most recent revisions were made.

Continued use of our services following policy changes constitutes acceptance of updated terms.

Contact Information

For questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact:

Supervisory Authority

If you believe we have not addressed your privacy concerns adequately, you have the right to lodge a complaint with Taiwan's National Development Council or other applicable supervisory authorities.